Payment

1. How the price is formed

The price you see on a listing is the final price. It already includes everything — the service, its VAT, delivery where the provider offers it, and the platform fee. Nothing is added at checkout.

The service provider sets the retail price of their service with their own VAT included. The platform fee is added to that price, and the result is the amount you pay. The provider receives exactly the price they set.

An example for a service listed at €132.81:

Those are also the only figures that appear on your receipt. The base and the VAT are shown because Croatian fiscalisation rules require it; their sum equals the price on the listing.

Some services are advertised with a price range, because the exact scope of the work is not known in advance. In that case the listing shows a range of final prices, and you agree the exact amount with the provider before paying.

2. The platform fee

Collie is funded by a fee that is already included in the price shown on the listing. There is no membership fee, no charge for sending an inquiry, and no cost that turns up only at checkout.

The fee is not shown as a separate item, because one order produces one receipt with one line, issued by the service provider (see §6). What you pay and what the receipt says are always the same amount.

We explain how large the fee is and how it is settled with service providers in the Help Center.

3. VAT

The VAT rate is not uniform across the platform — it is set per service. The provider picks one of the statutory rates: 0%, 5%, 13% or 25%. The rate that applies to the line of business the service falls under is pre-filled.

If a service provider is not registered for VAT, the receipt carries a corresponding note and no VAT is charged.

The VAT rate and the price are recorded at the moment the order is agreed, so the amount charged and the amount on the receipt always match, even if the provider later changes the price of the service.

4. Payment methods

Payments are processed by Stripe. Available methods:

• card payment,
• Apple Pay and Google Pay, where your device and browser support them.

Your card issuer may ask for additional identity confirmation (3-D Secure / SCA). Card details are received and processed solely by Stripe — Collie neither sees nor stores them.

Payment by bank transfer or payment slip is currently not available.

5. When the money is charged, and when it is paid out

• An inquiry charges nothing. Sending an inquiry is free and does not bind you.
• Payment is only possible after the service provider accepts the order (status “Potvrđeno” — confirmed).
• The charge happens the moment you press the pay button. Merely opening the payment page reserves and charges nothing.
• Collie holds the money from the payment until the moment the provider marks the service as performed.
• Once the provider marks the service as performed, the funds are passed on to them. There is no further waiting period.

Holding the funds until the service is performed is not a deadline for reporting a problem and does not limit your statutory rights, which last considerably longer. How to report a problem and how quickly we reply is described in the Terms of Use (§19).

6. The receipt

Every paid order produces one fiscalised receipt. It is issued by the service provider, under their own OIB, because they are your contractual counterparty for the service performed. The receipt carries one line — the service performed — and its amount equals the amount you were charged.

The receipt carries the JIR and ZKI identifiers required by Croatian fiscalisation rules. We send it by email, and you can also download the PDF from the order page.

EONIdeas j.d.o.o. acts as a payment intermediary and does not issue the receipt for the service performed.

7. Failed payments

If a payment does not go through — a declined card, an interrupted identity check, an expired session — the order returns to the Potvrđeno (confirmed) status and you can try again. Nothing has been charged and no double charge occurs.

The Čeka na plaćanje (awaiting payment) status applies only to slower payment methods where confirmation takes longer; with card, Apple Pay and Google Pay it usually never appears.

8. Refunds

A paid order cannot be cancelled through the platform. If something has gone wrong with an order, write to support@collie.hr — we handle every case individually.

When we approve a refund, it is made for the full amount paid, to the same payment method, and a storno is issued for the original receipt. The conditions, the deadlines and your statutory rights are described in the Cancellation Terms.

For any question about payment or charges, write to support@collie.hr.