Help Center

You create an account on the Registration page, in one of two ways: by signing in with a Google account, or by entering an email address and a password. Either way, registering confirms that you accept the Terms of Use and the Privacy Policy.

Opening an account and browsing services are free.

Fill in the form on the service page: pick the date you want, the location, and write a short message to the provider. The suggested date is tomorrow, and it cannot be in the past.

What you send is an inquiry, not a purchase. The inquiry is free and non-binding — nothing is charged at that point.

The price you see on a service listing is final — it includes VAT and the platform fee. There are no extra costs added at checkout.

An example for a service with a net price of €100.00 and 25 % VAT:

A full explanation is on the Payment page.

The service provider marks the order as performed once the work is done. There is no automatic completion after some period of time.

We notify you when that happens, and the order status changes to “Dovršeno”.

There is no cancel button in the app. We handle cancellations — write to support@collie.hr with the order number and the reason.

If the order has not been paid yet, cancelling costs nothing. If it has already been paid, we proceed according to the Cancellation Terms.

On top of a user account, you fill in your business details in your profile: company name, OIB (Croatian tax number), IBAN, mobile number, address and a short description of what you do.

We need the IBAN and OIB for identification and accounting — the payouts themselves run through Stripe (see below).

• Draft — the service is saved but not publicly visible.
• Active — the service is published and can be ordered.
• Archived — the service has been withdrawn from the catalogue; existing orders are unaffected.

Individual services do not go through separate moderation — once your account is approved, you publish directly.

• You review an incoming inquiry and accept or decline it, with an explanation.
• For services with a price range you enter the final price before accepting.
• Once the customer has paid, the order moves to the “Plaćeno” (paid) status and you start the work.
• When the work is done, you mark the service as performed.