Payment

1. How the price is composed

The service provider enters a net price. The price you see on the listing is the final, all-in price — the net service price, VAT on the service, the platform fee, and VAT on that fee. The listing price carries the note “Incl. VAT and platform fee”.

An example for a service with a net price of €100.00 and a 25 % VAT rate:

At checkout this calculation is itemised, so before confirming you see exactly what each part of the amount is for. Nothing is added afterwards.

2. The platform fee

• The fee is 10 % of the net service price.
• VAT of 25 % is added to the fee — that is the VAT rate of the platform operator (EONIdeas j.d.o.o.).
• The fee is calculated on the net service price, not the gross one, so VAT is never charged on VAT.
• The fee is paid by the customer, on top of the service price. The provider receives the full gross amount of the service.

3. VAT

The VAT rate is not uniform across the platform — it is set per service. The provider picks one of the statutory rates: 0 %, 5 %, 13 % or 25 %. The rate that applies to the line of business the service falls under is pre-filled.

If a provider is not registered for VAT, their service is charged at 0 % and the gross price equals the net price. The platform fee still carries 25 % VAT, because that is the platform operator’s own tax obligation.

The VAT rate and the price are recorded at the moment of the order, so the amount charged and the amount on the receipt always match, even if the provider later changes the service price.

4. Payment methods

Payments are processed by Stripe. Available methods:

• card payment,
• Apple Pay and Google Pay, where your device and browser support them.

Your card issuer may ask for additional identity confirmation (3-D Secure / SCA). Card details are received and processed solely by Stripe — Collie neither sees nor stores them.

Payment by bank transfer or payment slip is currently not available.

5. When the money is charged, and when it is paid out

• An inquiry charges nothing. Sending an inquiry is free and non-binding.
• Payment is only possible after the provider accepts the order (status “Potvrđeno” — confirmed).
• The charge happens the moment you press the pay button. Merely opening the payment page reserves and charges nothing.
• Collie holds the money until the provider marks the service as performed and the 48-hour window for reporting a problem has passed.
• Once that window expires, the funds are transferred to the provider automatically. Transfers are triggered by a daily job that runs at 02:00.

The 48-hour window exists to hold the payout; it does not limit your statutory rights, which last considerably longer.

6. Your receipt

Every paid order produces one fiscalised receipt, issued by EONIdeas j.d.o.o., carrying two lines: the service (at that service’s VAT rate) and the platform fee (at the platform operator’s VAT rate).

The receipt carries the JIR and ZKI identifiers required by Croatian fiscalisation rules. We send it by email, and you can also download the PDF from the order page.

The two lines add up exactly to the amount you were charged.

7. Failed payments

If a payment does not go through — a declined card, an interrupted identity check, an expired session — the order returns to the Potvrđeno (confirmed) status and you can try again. Nothing has been charged and no double charge occurs.

The Čeka na plaćanje (awaiting payment) status applies only to slower payment methods where confirmation takes longer; with card, Apple Pay and Google Pay it usually never appears.

8. Refunds

Refunds are processed by Collie and return the full amount paid, including the platform fee, to the same payment method. The conditions and the procedure are described in the Cancellation Terms.

For any question about payment or charges, write to support@collie.hr.